Terms & Conditions
Welcome to Raaz Fragrance! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services.
1. General Information
Raaz Fragrance is a premium fragrance brand based in Lahore, Pakistan, dedicated to providing high-quality perfumes for men and women. Our signature fragrances include RockStar, Angel, Manifest, and Alpha, each carefully crafted to offer a unique sensory experience.
By accessing or purchasing from our website, you confirm that you are legally competent to enter into a binding agreement and accept these terms. If you do not agree, please refrain from using our website or purchasing our products.
2. Product Information
We aim to provide accurate descriptions, images, and specifications for all our fragrances. However, please note:
The actual color, scent, or packaging of a fragrance may slightly vary from what is displayed on the website due to lighting, screen settings, or manufacturing updates.
Each fragrance is carefully tested for quality, but individual preferences for scent may vary.
Product availability is subject to change without prior notice, and we reserve the right to update or discontinue products at our discretion.
3. Orders and Payments
When placing an order on Raaz Fragrance:
All orders are subject to confirmation and acceptance. We reserve the right to refuse or cancel any order for reasons including product unavailability, payment issues, or errors in pricing.
Payments must be made through the secure payment gateways provided on our website. We accept various methods, including credit/debit cards, bank transfers, and online wallets.
Prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice.
You are responsible for providing correct billing and shipping information. Any issues due to incorrect information may delay delivery.
4. Shipping & Delivery
Orders are typically processed within 1–3 business days and shipped from our Lahore store.
Delivery times depend on your location and the courier service. While we strive to meet estimated delivery dates, delays may occur due to unforeseen circumstances such as weather, public holidays, or logistical challenges.
Shipping costs, if any, will be displayed at checkout. Customers are responsible for providing accurate delivery addresses.
Raaz Fragrance is not responsible for lost or delayed shipments due to incorrect addresses or third-party courier issues.
5. Returns & Refunds
We value your satisfaction and aim to provide a smooth return process:
Returns or exchanges are accepted only for products that are unused, unopened, and in their original packaging.
Return requests must be submitted within 7 days of receiving the product. After this period, we cannot guarantee a refund or exchange.
Refunds will be processed to the original payment method within 7–14 business days after the returned product is inspected and approved.
Shipping costs for returned products may be the responsibility of the customer unless the return is due to a defective or incorrect product.
6. User Responsibilities
When using our website, you agree to:
Provide truthful and accurate personal information, including name, address, email, and phone number.
Use the website for lawful purposes only and not engage in any activity that could harm or interfere with our services.
Respect our intellectual property. All content, images, designs, and trademarks on the website are owned by Raaz Fragrance and cannot be used without permission.
Notify us immediately of any unauthorized use of your account or suspicious activity.
7. Privacy
Your privacy is important to us:
We collect personal information only to process orders, manage accounts, and improve your shopping experience.
We do not sell, trade, or share your personal information with third parties, except where required for delivery, payment processing, or legal compliance.
Our Privacy Policy provides detailed information on how we collect, store, and use your data. By using our website, you consent to our privacy practices.
8. Limitation of Liability
Raaz Fragrance strives to ensure the highest quality of products and services, but:
We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
Our maximum liability is limited to the value of the purchased product in question.
We do not guarantee that our website is free of viruses or technical errors, and we are not liable for any damages caused by such issues.
9. Governing Law
These Terms & Conditions are governed by the laws of Pakistan:
Any disputes arising from your use of this website or purchase of products shall be resolved under the jurisdiction of the courts in Lahore.
Users agree to comply with local laws and regulations while shopping on our website.
10. Changes to Terms & Conditions
Raaz Fragrance reserves the right to modify these terms at any time:
Updates will be posted on this page with the revised date.
Continued use of the website after changes constitute acceptance of the new Terms & Conditions.
We encourage users to review this page periodically to stay informed about any changes.